Privacy policy
PRIVACY POLICY
Last updated: August 26, 2026
Undefined By Nature (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit our website, make a purchase, use our services, or otherwise communicate with us.
Our online store is powered by Shopify, which enables us to provide our online shopping experience. Shopify and other service providers may process personal information as described in this Privacy Policy.
Please read this Privacy Policy carefully to understand how your personal information may be handled.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with Undefined By Nature, we may collect or process:
Contact information, including your name, email address, phone number, billing address and shipping address.
Payment and transaction information, including payment details, transaction information, payment confirmation and information regarding products you purchase, return, exchange, view or add to your cart.
Account information, including account credentials, preferences and settings where applicable.
Communications, including information you provide when contacting us for customer support or otherwise communicating with Undefined By Nature.
Device information, including your device type, browser, network connection, IP address and other identifiers.
Usage information, including information about how you access, browse and interact with our website and services.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- Directly from you when you make a purchase, create an account, sign up for communications, contact us or otherwise provide information to us;
- Automatically when you browse or interact with our website, including through cookies and similar technologies;
- From Shopify and service providers that help us operate our store;
- From business, advertising and marketing partners where permitted by applicable law; and
- From other third parties where permitted or required by law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
Provide our services. This includes processing payments, fulfilling orders, arranging shipping, processing returns or exchanges, maintaining customer accounts and providing customer support.
Improve your experience. We may use information about how customers interact with our store to improve our website, products, services and shopping experience.
Communicate with you. We may contact you regarding purchases, orders, customer service inquiries, accounts or other interactions with Undefined By Nature.
Marketing and advertising. Where permitted by law, we may use your information to send promotional communications and provide advertising or product recommendations. You may unsubscribe from promotional emails using the unsubscribe link included in those communications.
Security and fraud prevention. We may use personal information to protect our customers and business, authenticate transactions and detect, investigate or prevent fraudulent, illegal or malicious activity.
Legal obligations. We may process information when necessary to comply with applicable laws, respond to lawful requests, protect our legal rights or enforce our policies.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where necessary to operate Undefined By Nature, including:
- To Shopify, which hosts and supports our online store;
- To payment processors;
- To shipping, fulfillment and logistics providers;
- To technology, analytics and customer-service providers;
- To advertising and marketing partners where permitted by applicable law;
- When you request or consent to a disclosure;
- In connection with a legitimate business transaction, such as a merger, acquisition or restructuring; and
- Where disclosure is required by applicable law or valid legal process.
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
RELATIONSHIP WITH SHOPIFY
Undefined By Nature is powered by Shopify.
Shopify collects and processes certain personal information regarding your access to and use of our store in order to provide and improve its services.
Information you provide through our store may be transmitted to Shopify and other service providers, including providers located outside the country where you reside.
Shopify may also process information about your interactions with our store and other Shopify merchants to provide certain enhanced services and features.
Shopify’s processing of personal information is governed by its applicable privacy policies and practices.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels and similar technologies to operate our website, remember your preferences, understand how customers use our store, improve our services, prevent fraud and, where permitted, provide advertising.
Your ability to control or reject certain cookies may depend on your browser settings, device settings and the privacy controls available through our website.
Additional information is available in our Cookie Policy.
MARKETING COMMUNICATIONS
Where permitted by applicable law, Undefined By Nature may send you promotional communications if you have provided the appropriate consent or where otherwise legally permitted.
You can unsubscribe from promotional emails at any time by using the unsubscribe link provided in the email.
Even after opting out of promotional communications, we may continue sending non-promotional messages necessary to complete transactions or provide customer service, such as order confirmations and shipping updates.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to websites or online services operated by third parties.
Undefined By Nature does not control these third-party services and is not responsible for their privacy, security, content or practices.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
CHILDREN’S DATA
Our services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and, where appropriate, delete the information.
SECURITY
We take reasonable measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting any account credentials associated with your use of our services.
RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements.
Retention periods may vary depending on the nature of the information and the purposes for which it was collected.
YOUR PRIVACY RIGHTS
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Withdraw consent where processing is based on consent;
- Request information about how your personal information has been used or disclosed;
- Request portability of certain information where applicable; and
- Opt out of certain forms of targeted advertising, sale or sharing of personal information where applicable.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before fulfilling a privacy request.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
INTERNATIONAL DATA PROCESSING
Undefined By Nature uses Shopify and other service providers that may process or store personal information outside your province or country of residence.
As a result, personal information may be subject to the laws of the jurisdiction in which it is processed.
Where required by applicable law, appropriate safeguards will be used when personal information is transferred internationally.
COMPLAINTS
If you have concerns about how Undefined By Nature handles your personal information, please contact us using the information below.
Depending on where you reside, you may also have the right to contact the privacy or data-protection authority responsible for your jurisdiction.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices or legal obligations.
When we update this Privacy Policy, we will update the “Last updated” date displayed at the top of this page and provide any additional notice required by applicable law.
CONTACT
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you, please contact:
Undefined By Nature
undefinedbynature@gmail.com
Ontario, Canada
For purposes of applicable data protection laws, Undefined By Nature is the controller of personal information where applicable.